lot.com Reviews

Absolutely terrible! Customer service is non-existent. No response via WhatsApp, Facebook and email. Tried to call them on 3 separate occasions at different times. Waiting time from 50 to 90 minutes with no response. Judging by the reviews here and other sites, all they do is sell tickets then cancel flights and no refunds or any kind of communication! Is this even a real air company or just a fraud??

canceld our flight to venice 3 weeks before depature. we were promised to refund or reebook our flight. we asked for a reeboking, but they didnt answere for 3 days.

called them and we culd not reach them for 1.5 our in the phoneline.

we had 2 flights booked, to and home from venice. we asked after 4 days of trying to reach them for a refund for the canceld tripp. But then they canceld our home flight aswell.

in the end it costed us 200 euros extra for new tickets per person with other airlines.

usless service

The customer service is very poor,very unhelpful, they mishandled my luggage due to their negligence. It has been over three weeks now that no update on my mishandled suitcase. Each time I call UK LOT office number the staff are so negligent /unhelpful and rude, I was told it may take two years until they may find my suitcase.
I had to purchase some clothes, as I had all my clothes in the suitcase. In order to make a claim for my delayed /lost luggage I had to travel back to London Heathrow Terminal 2,to use their Internet phone to call Global baggage solutions, as you could not call via mobile, and it took over three hours until someone from Global baggage solutions picked up their phone and they still don't know where my suitcase is.

My flights were cancelled.
I have these 8 vouchers 080-9010123055, 080-9010123056, 080-9010123057, 080-9010123058, 080-9010123059, 080-9010123060, 080-9010123061 and 080-9010123062 issued by LOT in SGD.
I tried to call both London UK and Toronto Canada Contact Centre and was unsuccessful. I tried many times in different times of the day, even at midnight. It was just a long wait on the phone. I got a queue number when I first connected ( like queue number 65) and then no more indication or update of the status for how long one has to wait. I spent more than 30 mins each call but never get through to speak to someone.
I wrote to different channels of LOT but none is helpful. I don’t know why they issued voucher currency that even their own shopping cart does not accept.I asked them to change voucher currency into their shopping cart currency, they said not possible. Their canned answer is book through contact centre only.
Day after day's call and write to LOT until my vouchers expired. I lost all my money. Lot Polish Airlines is cheating and it is a scam. How can they issue vouchers in currency that their shopping cart not accept? How can they honour their vouchers when their contact centre so inaccessible?

Their customer support is useless. They have changed the time of my flights multiple times and as they are within a five-hour window of the change they will not allow me to claim a refund (5 months in advance!). It is misleading that they give you the option for a refund after the fight change, but I'm guessing purposely don't tell you they will only refund you the airport taxes so you lose out and they can resell the seat. Even Easyjet are better than these clowns.

Call centre rude, 2 hours on hold to be shouted at by customer services representative. Issue still not solved £1500 out of pocket. Pure Scammers.

Had a flight, with connecting flight, booked. About 4 weeks before we were due to fly they cancel our flight and we get an alternative the following day, which means we have to rearrange hotels and car hire. Then 2 weeks before departure they cancel our flight again, they offer no alternative flight. It takes 2 hours to get through on the phone, they then hang up. Another 1.5 hours later and they agree to refund us, however said they would not refund the £45pp charge we paid for the hold luggage.

Now I’m pretty sure if the airline cancel your flight, your entitled to a full refund. It’s not going to be a battle to get all of our money back and we have now lost our holiday.

NEVER BOOK WITH THIS AIRLINE

Cancelled flight just 1 hour before. Will never use again. The worst airline, they dont even have proper support center, I was on the phone line for 1h and 30 min just to hear that there is no option.

Lot polish is the worst airline ever 0 stars !!!
It took us 3 days 4 different airplanes and 4 different countries until we made it to our final destination
(usually it takes 12hrs 2 airplane’s)
If that’s not enough
all our luggage got missing?
If you call their customer service they let you wait for hours and at the end they’ll just hang up on you.
Please do yourself a favor and don’t fly with lot polish !!!

Average but not worst.
flight delayed by an hour, staff was not very welcoming. But it is cheap airline so OK.

They canceled our flight for no reason given. The flight is still on but they canceled our tickets. we bought the tickets 6 months ago, and 17 days to go they canceled.
I think because they find people paying more than us. that is not business ethics and I will never book a flight with them again and I will make sure no one else around me does too.

Had the worst experience ever. Spend a little more and absolutely avoid Polish airlines.

On my 7 hour flight I had these experiences:

Staff is extremely rude and unprofessional. They don’t give a darn about your food allergies. They lie repeatedly and will not bring you the food you had already ordered.

My seat was broken, so it wouldn’t stay reclined or locked.

No blankets are provided either.

Fortunately, I had the sweetest co passengers besides me and that made the flight better.

DO NOT USE POLISH LOT AIRLINES!

My flight was rescheduled 4 days later than the original date!!! The form I’ve completed to change to a different date was left without a reply. Was almost impossible to get through, 3 times waited over an hour, fourth time lucky. Once I’ve managed to contact them though, the issue was solved pretty quick. Got new tickets for the date that suits me within half an hour.

Very bad experience! We’re stranded in Brussels right now, no one to talk to. “Due to Covid there is still no represenant of the airline in Brussels Airline”. They give you a phone number to rebook yourself. I’m trying to reach them as I write this, been on hold for ages, got disconnected twice!! I want to rebook, what to do, should we go home or stay? No one can give us any info. Also tried whatsapp and e-mail. No response. Horrible.

I have been on six flights in the past four months with LOT and not a single one has departed on time. What's worse is they do not care. Their are no concessions offered (food or drink vouchers for example) and their customer service representatives are neither trained for or enabled to provide anything at all.

This airline is just surviving because it is the only one in Poland. It is run in an antiquated post-Soviet style with Polish (and probably other) oligarchs reaping the benefits of a cheap product. They need top to bottom reform like 10 years ago.